grid-template-rows: 12em 2em;
grid-template-columns: 12em 1fr;
min-height: calc(100% - 2em);
<div id="contact-details">
<input type="text" name="customer_name" id="customer_name" required>
<input type="email" name="email_address" id="email_address">
<input type="tel" name="phone" id="phone">
<textarea name="comments" id="comments" maxlength="500"></textarea>